Terms & Conditions – We Are Wellness

Classes

All pre-booked classes must be paid for in advance.

If you have purchased a class pass, your booking will automatically be deducted from your available sessions.

Cancellations

  • Early Cancellations: A full refund will be provided if you cancel at least 12 hours before the class start time. If you booked using a single session, class pass, or unlimited pass, the session will automatically be returned to your Wellness account.
  • Late Cancellations: Any cancellation made within 12 hours of the class start time will not be refunded, credited, or transferred.

Clients must sign in at least 10 minutes before the class begins. If you have not signed in or arrive late, your space may be offered to another client and this will be treated as a late cancellation.

Refunds

All refunds are credited back to your Momence Wellness account and not to your bank account. Account credit can be used against any services within the business.

Class Pass Extensions

We offer extensions on class passes for the following fees:

  • 5 Class Pass – Extension fee of £5
  • 10 Class Pass – Extension fee of £10
  • 20 Class Pass – Extension fee of £10

All extension requests must be made before the class pass expiry date. Extensions are granted at the discretion of We Are Wellness.

Memberships

All memberships are subject to a minimum 12-month contract.

By signing up, you agree to the membership term and payment schedule.

  • Memberships are non-transferable
  • Memberships are non-refundable

Class booking terms and cancellation policies also apply to memberships.

Courses

All courses must be paid for in advance.

Cancellations

  • Early Cancellations: A full refund will be given if cancellation is made at least 7 days before the first lesson of the course.
  • Late Cancellations: Any cancellation made within 7 days of the course start date will not be refunded or credited.

If a course is transferred to a new date, the original booking date and cancellation policy still apply.

Refunds

All refunds will be credited back to your Momence Wellness account and not your bank account.

Additional Information

  • Deposits are non-refundable
  • These terms do not apply to Teacher Training Courses. Please refer to the individual training terms provided for those services.

Workshops

All workshops must be paid for in advance.

Cancellations

  • Early Cancellations: A full refund will be provided if cancellation is made at least 7 days before the workshop date.
  • Late Cancellations: Cancellations made within 7 days of the workshop will not be refunded or credited.

Refunds

All refunds will be credited back to your Momence Wellness account.

Retreats

Cancellations

  • Early Cancellations: A full refund will be issued if cancellation is made at least 2 months before the retreat start date.
  • Late Cancellations: Cancellations made within 2 months of the retreat start date are non-refundable.

Refunds

All refunds will be credited back to your Momence Wellness account.

One-to-One Appointments & Therapies

All online therapies and appointments must be paid for in advance.

Cancellations

  • Early Cancellations: A full refund will be given for cancellations made at least 48 hours before the appointment.
  • Late Cancellations: Cancellations within 48 hours of the appointment are non-refundable.

If you provide less than 48 hours’ notice, the full appointment fee will still be charged.

Refunds

All refunds will be credited back to your Momence Wellness account.

Gift Vouchers

Gift vouchers expire 6 months after the date of purchase.

A reminder email will be sent 7 days before the expiry date to the email address provided at the time of purchase.

Expired gift vouchers cannot be redeemed or extended.

Booking a Therapy

Online

Book using the “Book Now” link on our website. Full payment is required at the time of booking.

Momence App

Bookings can also be made through the Momence app. Full payment is required at the time of booking.

Phone

Call:
07403 868 551

Email

Email:
info@wearewellness.co.uk

Therapy Booking Terms & Conditions

If You Booked Online or Through the Momence App

Early Cancellations

More than 48 hours’ notice:

  • Your payment will be refunded to your Momence account, or
  • Transferred to another booking with no admin fee.

Late Cancellations

Less than 48 hours’ notice:

  • Payments are non-refundable.

If You Have Booked Directly with a Therapist Hiring Our Space

If you have booked directly with a therapist who hires a treatment room or space within We Are Wellness, all payments, cancellations, refunds, and booking policies are managed directly by the individual therapist.

We Are Wellness accepts no responsibility for bookings, payments, treatments, or disputes arranged directly with independent therapists operating within the space.

Please ensure you read and agree to the therapist’s individual terms and conditions before booking.

Training Academy

All Training Academy courses and certifications must be paid for in advance unless a payment plan has been agreed.

Cancellations & Refunds

  • Early Cancellations: Refund requests must be made at least 3 months before the training start date.
  • Approved refunds will be credited back to your Momence Wellness account only and not to your bank account.
  • Late Cancellations: Any cancellation made within 3 months of the training start date will not be refunded, transferred, or credited.

Additional Terms

  • Deposits are non-refundable
  • Training Academy places are non-transferable
  • Missed training days are non-refundable
  • We Are Wellness reserves the right to reschedule training dates if required. In such cases, all bookings will automatically transfer to the new date.

General Refund Policy

Unless otherwise stated:

  • All refunds are issued as account credit to your Momence Wellness account
  • Refunds are not returned directly to your bank account
  • Credits can be used across all We Are Wellness services and products

By booking with We Are Wellness, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Website Terms of Use & Privacy Policy – We Are Wellness LTD

Website Terms of Use

While We Are Wellness LTD uses reasonable efforts to ensure that the information provided on this website is accurate and up to date, we make no warranties or representations, whether express or implied, regarding the accuracy, reliability, completeness, or suitability of any information contained on the website.

The We Are Wellness website is provided on an “as is” and “as available” basis without any representation, guarantee, or endorsement. We make no warranties of any kind in relation to the website or any transactions carried out through it, including but not limited to implied warranties of:

• Accuracy
• Compatibility
• Security
• Reliability
• Non-infringement
• Completeness
• Fitness for a particular purpose

We do not guarantee that the website will:

• Meet your individual requirements
• Operate uninterrupted or error-free
• Be secure or free from viruses or bugs
• Have defects corrected immediately
• Always be available or fully functional

We Are Wellness LTD will not be held responsible for any loss of data, content, materials, or information uploaded, transmitted, or otherwise shared through the website.

You acknowledge that use of this website is entirely at your own risk and that we cannot guarantee the security or privacy of information transmitted through the website.

To the fullest extent permitted by law, We Are Wellness LTD shall not be liable for any:

• Loss of income, profits, business, contracts, or anticipated savings
• Loss of goodwill or reputation
• Indirect, consequential, incidental, or special damages
• Loss arising from the use of or inability to use the website

Nothing within these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under English law.

By using this website, you agree to these Terms of Use.

Nothing in these terms affects your statutory rights as a consumer under English law.

Privacy Policy – We Are Wellness LTD

At We Are Wellness LTD, we are committed to protecting your privacy and handling your personal data responsibly and securely.

We collect personal information only where necessary to provide our services, process bookings, communicate with you, and improve your experience with us.

Information We Collect

We may collect the following information:

Identity Information

• Full name
• Date of birth
• Gender
• Username or account details

Contact Information

• Email address
• Telephone number
• Billing address
• Delivery address

Financial & Transaction Information

• Payment details processed securely through approved third-party providers
• Booking and purchase history
• Transaction records

Profile Information

• Preferences and interests
• Survey responses and feedback
• Booking history

Marketing & Communication Information

• Email preferences
• Newsletter subscriptions
• Responses to promotions or communications

How We Collect & Use Your Data

We collect data when you:

• Create an account through our booking systems
• Make a booking or purchase
• Contact us by email, phone, social media, or website form
• Subscribe to newsletters or marketing communications
• Use our website

Your information may be used to:

• Manage appointments, bookings, memberships, and purchases
• Send confirmations, reminders, receipts, and updates
• Respond to enquiries and customer support requests
• Improve our services and website experience
• Send marketing communications where consent has been provided
• Meet legal, financial, insurance, and regulatory obligations

Booking Systems & Payment Providers

Our booking systems, payment providers, and communication platforms may process your data on our behalf in accordance with UK GDPR and applicable data protection laws.

These providers may include:

• Momence
• Google Workspace
• Payment processing providers

We only work with providers that maintain appropriate data protection and security standards.

Sharing Your Information

We do not sell, rent, or trade your personal data.

Your information will only be shared where necessary to:

• Deliver services you have requested
• Process payments and bookings
• Meet legal or regulatory requirements
• Protect the rights, safety, and security of our business and clients

If you book directly with an independent therapist hiring space within We Are Wellness, your information may also be subject to their individual privacy policy and terms.

Social Media & External Platforms

If you interact with We Are Wellness through social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, or others, your information may also be processed by those platforms according to their own privacy policies.

We Are Wellness is not responsible for data collected by third-party platforms outside of our control.

Data Security

We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, misuse, disclosure, loss, or alteration.

All data is stored securely using approved systems and platforms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, tax, insurance, and reporting obligations.

Under UK law, certain financial and transaction records may be retained for up to six years.

Your Rights

Under UK GDPR and data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data where appropriate
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request transfer of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails or by contacting us directly.

Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact:

We Are Wellness LTD
Data Protection Contact: Stephanie Green
Hilton Court, 2 North Hill Road
Leeds, LS6 2EN

Phone: 07403 868 551
Email: info@wearewellness.co.uk
Website: www.wearewellness.co.uk

ICO Registration Number: TBC

Definitions

Within this policy:

“We”, “Us”, and “Our” refers to We Are Wellness LTD.

“Website” refers to www.wearewellness.co.uk

“User”, “You”, and “Your” refers to any person accessing or using our services or website.

“Personal Data” refers to any information capable of identifying an individual.

“GDPR” refers to the UK General Data Protection Regulation.

“ICO” refers to the Information Commissioner’s Office.

By using our website, booking services, or interacting with We Are Wellness LTD, you confirm that you have read and understood these policies.