During this unforeseen time with the Coronavirus situation and the closing of our business temporarily we won’t be issuing refunds but we will honour your purchases at a later date when it is safe to do so.
Pre-booked classes must be paid for in advance.
If you have purchased a class pass your booking will automatically be deducted.
Early cancellations – A full refund will be given if you cancel 3 hours before the class is due to start, if you have a single session, class pass or unlimited pass this will automatically be returned to your Wellness account not your bank account.
Late Cancellations – Any cancellations made after this time (within 3 hours of the class starting) will not be credited back to your account or refunded.
If you late cancel with your unlimited monthly pass a day will be taken off the total of your pass.
We require that you sign into a class 10 minutes before the class starts, if you have not signed in or arrive late your place will be offered to another person who is dropping in and this will be regarded as a late cancellation.
All refunds will be subjected to a £2 admin fee. Refunds for class pass that are unused and bought with 14 days will be subject to a £2 admin fee. We can not give refunds for class passes that are already activated.
Pre-booked courses must be paid for in advance.
Early cancellations – A full refund will be given if you cancel 7 days before the first lesson of the course starts.
Late Cancellations – Any cancellations made after this time (within the 7 days of the course starting) will not be credited back to your account or refunded.
If your course is transferred to a different date the cancellation policy is still held from the original date of booking.
Refunds for courses will be subject to a £2 admin fee.
Pre-booked workshops must be paid for in advance.
Early cancellations – A full refund will be given if you cancel 48 hours before the workshop is due to start.
Late Cancellations – Any cancellations made after this time (within the 48 hours of the workshop starting) will not be credited back to your account or refunded.
Refunds for workshops will be subject to a £2 admin fee.
A non refundable deposit of £100 per person is required to confirm the booking on the retreat.
The full balance must be paid 6 weeks before the start date of the retreat.
Early cancellations – A full refund less deposit (£100) will be given if you cancel 6 weeks before that retreat is due to start.
Late cancellations – Any cancellations made after this time (within the 6 weeks of the retreat starting) will not be credited back to your account or refunded.
Early cancellations – Active Escape Retreats – A full refund will be given 7 days before the event.
Late cancellations – Active Escape Retreats – No refund will be given after 7 days notice.
One to One Appointments
Pre-booked online therapies must be paid for in advance.
Early cancellations – A full refund will be given 24 hours before the time of your booked appointment.
Late cancellations – Any cancellations made after this time (with the 24 hours before your booked appointment) will not be credited back to your account or refunded. If you book without paying upfront and give less than 24 hours notice you will be charged for the full amount.
Booking a Therapy
Online – You can book online using the Book Now link and you will be redirected to our booking site. A deposit of 30% of the full RRP of the therapy will be charged.
App – You can book online using the Mindbody Connect app, you can download this to your phone using the app store. A deposit of 30% of the full RRP of the therapy will be charged.
Phone – If you would like to call to book a therapy slot, we will take your details and pass them to the therapist and they will get back to you to book your appointment.
07403 868 551
Email – If you would like to book via email we will forward your request to the therapist and they will reply to book your appointment.
Paying for your Therapy
If you have booked and paid the 30% deposit for your therapy please bring the remainder of the payment with you to the session in cash and pay the therapist.
If you have booked through the therapist and have not paid a deposit please bring the full payment in cash and pay the therapist.
You can also organise payment through the therapist with a bank transfer.
Term & Conditions for We Are Wellness
If you have booked using the app or the online system –
Early cancellations – Before 48 hours’ notice you will receive a refund of the 30% deposit less an admin charge of £2. Or you can move this deposit to a different time slot booking, with no admin charge.
Late cancellations – After 48 hours’ notice you will not be refunded the 30% deposit.
If you have booked through the therapist via email or phone –
Each of our therapists have their own terms & conditions please ask and read before booking.
We Are Wellness Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the We Are Wellness Website, or any transaction that may be conducted on or through the We Are Wellness Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.
We make no warranty that the We Are Wellness Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the We Are Wellness Website.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the We Are Wellness Website and any information provided to or taken from the We Are Wellness Website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect or consequential losses;
In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
By using this website service you agree to these terms and conditions of website use.
Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.
selling you wellness, not by mining your personal information.
We are committed to protecting your privacy and personal data. This privacy statement explains
how we use any personal information we collect about you when you interact with We Are Wellness LTD.
1. WHAT DATA DO WE COLLECT ABOUT YOU?
We process certain types of personal data about you to enable you to use our services, or if opted into, to send you marketing communications.
Customer account data:
• Identity Data may include your first name, maiden name, last name, username, marital status,
title, date of birth and gender.
• Contact Data may include your billing address, delivery address, email address and telephone numbers.
• Financial Data may include your bank account and payment card details.Transaction Data may include details about payments between us and other details of purchases made by you.
• Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Marketing and Communications Data:
• Email and name to respond to enquiry
• Email and name to receive newsletter and MindBody marketing communications from us. Both of these services require you to opt in.
2. HOW WE COLLECT YOUR PERSONAL DATA AND HOW IT’S USED
Rest assured we have (and will continue to) only use it for the purpose given i.e. to allow you to purchase services, reply to enquires, or send you a newsletter here and there. Here is a breakdown of what each element is used for.
Collection Method How it’s used
Creating a customer account (MindBody) To allow you to book services and for us to support you with this
Allow us to contact you in regards to your purchases, changes to services
To send automated responses to confirm bookings, payments and receipts
If ‘opted in’, to send marketing communications i.e.
notice of new classes, retreats and workshops you may be interested in.
Netbanx payment To process payments for services
3. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We do not share your personal data.
Not even with the therapist you’re booking with. If you require a therapist to have your contact information prior to meeting them you will need to give us consent. Otherwise please check the pre-work links on your booking confirmation to ensure the therapist doesn’t need anything completing.
Our booking system MindBody PLC, our email host Google PLC and payment processor Netbanx all work within the GDPR laws and are simply acting as processors for us.
Please note: When accessing social media platforms such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn, via our website, you may pass on personal data which is outside of our control.
4. SAFEGUARDING YOUR PERSONAL INFORMATION
We have taken suitable measures to safeguard and secure data collected. We comply with, and safeguard, your rights under the GDPR (General Data Protection Regulation) at all times.
Our data processors, MindBody PLC, Google PLC and Netbanx all work within GDPR law.
We require all third parties that are based at We Are Wellness to work within the GDPR regulations and have clear privacy policies.
5. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
6. YOUR LEGAL RIGHTS
Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to firstname.lastname@example.org
You can opt out of our mailing list at any point, and the additional communications from our MindBody system through your account preferences.
You can see more about your legal rights at: https://ico.org.uk/for-organisations/guide-to-thegeneral-data-protection-regulation-gdpr/individual-rights/
Contacting us through webform, phone, email
Used to answer your query and then deleted after a month or once query closed.
Opting in to our mailing list To send you monthly newsletter update
Contacting us through social networks Used to respond to your enquiry
ICO Number: TBC
Our Website: www.wearewellness.co.uk
Address for all information requests and enquiries:
Data protection officer: Stephanie Green
Hilton Court, 2 North Hill Road
Leeds, LS6 2EN
In this policy:
“we”, “us” and “our” refer to The Company
“website” refers to our website
“user,” “users,” “you” and “your” refer to anyone who visits our website
“GDPR” means General Data Protection Regulation
“ICO” means Information Commissioners Office
“Personal data” means any information capable of identifying an individual. It does not include anonymised data.